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welcome to block 6 of your trainer internship program! this block is 1 week in length.

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THE GOAL OF BLOCK 6 IS FOR YOU TO LEARN

  • FULL OPERATIONS OF BEING A TRAINER AND EXECUTING THE BEST CLIENT EXPERIENCE

  • OPERATIONS OF CHECKING CLIENTS IN FOR EACH CLASS

  • NAVIGATION OF CLIENT MANAGEMENT SOFTWARE

  • POS TENDERING OVERVIEW AND TRAINING

  • OPENING & CLOSING DUTIES


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check in system OVERVIEW

Interns to schedule a video one on one HERE to complete client check in system training.


Learn How to Navigate the class menu and checking clients in:

  • click on the class roster (in blue) to open the desired class.

  • click the box under “Sign in” to check them into class.  The box will turn blue when they have been checked in completely.

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Tending POS Transactions

  • the INTERN COMPLETES A MOCK RETAIL P.O.S. TRANSACTIONS AND TENDERING during video call 

  • The video below is a step by step tutorial to tending any client retail sales and class packages or memberships


CREAT and add NEW CLIENT ACCOUNTS VIA the sign in system app

  • The video below demonstrates how to create and add new clients to your classes


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SHARE UNIQUE PROMOTIONAL CODE FOR NEW CLIENTS AND CONTACTS OF INTERN

  • TRAINERS MAY PROMOTE THAT ALL NEW CLIENTS RECEIVE A 1 WEEK FREE TRIAL

  • INSTRUCT CLIENTS TO SIGN UP VIA WEBSIte HERE


Studio Opening Duties

  • Use the lockbox to get the studio key at each location. passcodes given to you by management upon hire and completion of internship program

  • Place the key back in the lockbox and make sure it is securely locked again after unlocking the studio

  • Opening instructors should arrive a minimum of 30 minutes prior to the start of class.  This will give them time to set up the class in coordination with the day’s workout. Look at the workout the night before and have an idea for the layout of the class in your mind before setting up in the morning.

  • Turn on all of the lights. 

  • use apple tv to open flickr and set the TV’s to reflect the day’s workout.

  • flickr operating instructions:

    • open flickr > click your flickr > click albums > click this month’s albums > scroll to the workout slide for that day > select it and ensure its on each screen

  • Make sure the ipad on the wall is open to the check in app open to your class roster for clients to check in


checking clients into class expectations

  • instructors are to stand at the door and greet clients as they enter the studio and ensure they get checked in accordingly


Waitlist expectations

  • You are require to manage your class and waitlists. at times, popular classes fill up quickly and generate a waitlist of clients for the class. You have the option to add clients off the waitlist and go over the general cap of the class. to do this, simply add the client into the class roster. you must be able to ACCOMMODATE them into your class and that day’s program. Please check the programming to see if your class can ACCOMMODATE more than the general cap.


setting up your Music for class

  • after opening the studio, the instructor should connect their phone to the stereo Bluetooth to start their playlist.  

  • hit the button blinking ‘AUX’ until it says ‘BLUE’, then turn on bluetooth on your phone.  

  • Choose to the option that says “BLUETOOTH” to connect your phone to the stereo.

  • Adjust the volume of the music using your phone only.  DO not touch any of the knobs or markers on the stereo, those are preset to be where we want them.

  • create a badass playlist that will motivate the class and also motivate you. Make sure your playlist is downloaded prior to getting to the studio in case there is an issue with the wifi.


studio Closing duties

  • if closing after the 8:30a or 11:30a class:

    • organize equipment for next class…have class set up Very neat and organized

    • disconnect from bluetooth and turn off the stereo

    • Place batteries from headset into recharging station

    • make sure everyone is out of the locker rooms before leaving

    • turn all lights off including locker rooms

    • Lock the door using the key in the lockbox then place the key back in the lockbox and make sure it is securely locked again.

  • if closing for the day:

    • put all equipment away after class in it’s designated spot.

    • Disconnect from bluetooth and turn off stereo

    • make sure everyone is out of the locker rooms before leaving

    • turn off all of the lights including locker rooms

    • Lock the door using the key in the lockbox then place the key back in the lockbox and make sure it is securely locked again

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